Q: I am using Internet Explorer on PC and when I click on “Connect,” it opens another Internet Explorer window and I get an error message that says “Windows cannot access this folder. Make sure you typed in the file name correctly and that you have permission to access the folder. Details: The FTP session was terminated.” How do I log in to the FTP account?

A: Click the “OK” button on the error message. It should now show a white screen. Go to the “File” menu and select "Login As..." You can now type in your username and password.

Q: I am using Internet Explorer on PC and when I click on “Connect,” it opens a Windows Explorer window and I get an error message that says “Windows cannot access this folder. Make sure you typed in the file name correctly and that you have permission to access the folder. Details: The FTP session was terminated.” How do I log in to the FTP account?

A: Click the “OK” button on the error message. It should now show a white screen. Go to the “Page” button and click on “Open FTP Site in Windows Explorer.” Next, go to the “File” menu and select "Login As..." You can now type in your username and password.

Q: I am using the correct username and password, but can't log in.

A: Make sure to include @cbsisandiego.com after your username.

Q: I am using a Mac. How do I access the FTP site?

A: With Macs, you'll need to download a FTP program such as One Button FTP or Cyberduck, which are free. If prompted for information, use the following:
Host: ftp.cbsisandiego.com
User: user@cbsisandiego.com (replace user) with your username
Password: enter your case-sensitive password